Return and Refunds

At GoodsToUs, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the date your order is delivered.To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.
The item must not fall under the non-returnable categories listed below.

Non-Returnable Items

The following items are generally not eligible for return:

Gift cards
Downloadable software or digital products
Personalized or custom-made items
Clearance, final sale, or marked non-returnable items
Perishable goods
Personal care items that have been opened or used

Return Process

To initiate a return, please contact us at:Email: Veloxo.official.hq@gmail.comPlease include:

Your order number
The item(s) you wish to return
The reason for the return
Photos (if the item is damaged, defective, or incorrect)

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Original shipping charges are generally non-refundable unless required by law or due to our error.
We recommend using a trackable shipping service for returned items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.Please provide:

Your order number
A description of the issue
Clear photos showing the problem

We will review the claim and, where appropriate, offer a replacement, store credit, or refund.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.If approved:

Refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account or payment method again.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at Veloxo.official.hq@gmail.com.

Order Cancellations

Orders may be canceled before they are processed or shipped.If you wish to cancel an order, please contact us as soon as possible at Veloxo.official.hq@gmail.com.Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was received.To request an exchange, please contact us with your order details and supporting photos where applicable.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:Veloxo LLC
30 N Gould St Ste 42539
Sheridan, WY 82801, USAEmail: Veloxo.official.hq@gmail.comWebsite: GoodsToUs.comThank you for shopping with GoodsToUs. We appreciate your trust and strive to provide a smooth and reliable shopping experience.